Member Spotlight: Nhu Dao, DDS, The Dental Office of Katy

Can you tell us a little about the history of your business?

While our dental practice is about to open its doors in a month, the journey to this point has been one of careful planning, passion, and a deep commitment to providing excellent care. The idea for this practice grew out of my desire to create a dental office that not only offered top-quality care but also emphasized patient comfort, trust, and education.

After years of practicing dentistry, I realized there was a significant opportunity to serve the local community in a way that blended advanced dental techniques with a warm, welcoming environment. My vision has always been to create a practice that prioritizes patient care, provides personalized treatments, and fosters long-term relationships. This vision is what inspired me to start this business.

Over the past few months, we've been busy assembling a talented team of professionals who share my commitment to high-quality care and exceptional service. We've also carefully designed our office space to ensure it is comfortable, modern, and equipped with the latest dental technologies, all aimed at providing the best experience for our patients.

Though we are just starting out, our foundation is built on years of experience, a patient-centered philosophy, and a strong belief in the importance of community. We’re excited to open our doors soon and begin serving our neighbors and patients with the highest standards of care.

What inspired you to start this business and how has your vision evolved over time?

The inspiration behind starting this dental practice stems from my passion for helping others and the desire to make a positive impact on the community. After years of working in various dental settings, I realized that many patients not only needed quality care but also a more personalized, compassionate approach to their treatment. I wanted to create a dental office that is more than just a place to treat teeth—it would be a place where people feel valued, comfortable, and confident in their care.

From the beginning, my vision has been to offer comprehensive dental services while building strong, trusting relationships with each patient. I want patients to feel like they are treated as individuals, not just numbers, and for them to understand that their oral health is integral to their overall well-being. This approach goes beyond just providing treatment; it’s about educating patients, helping them make informed decisions, and fostering long-term dental health.

Over time, my vision has evolved to include staying at the forefront of dental technology and integrating the latest advancements into our practice. As new treatments, tools, and techniques have emerged, I have continuously looked for ways to offer the best care possible while ensuring that our office remains a comfortable and welcoming place for all patients.

Additionally, as our practice grows, we’ve placed a stronger emphasis on community involvement. I see our practice not just as a business but as a resource for the local community—a place where people can turn for reliable, high-quality care in an environment that feels like home. Whether it’s hosting educational events, participating in local charity initiatives, or supporting local businesses, our practice aims to contribute positively to the community that supports us.

As we prepare to open our doors, my vision remains rooted in providing excellent care with a personal touch, but it’s also about adapting to the changing needs of our patients and the advancements in dental medicine, all while making a positive impact on the community around us.

What sets your business apart from others in your industry?

What truly sets our dental practice apart is our unwavering commitment to both exceptional care and an outstanding patient experience. While many dental offices offer similar services, we focus on creating a unique, personalized approach that blends expertise with compassion, all within a warm and welcoming environment.

Here are a few key factors that make us stand out:

Patient-Centered Care: Our patients are at the heart of everything we do. We take the time to listen to their concerns, educate them about their options, and collaborate to create customized treatment plans that best meet their needs. We ensure that every patient feels heard, understood, and cared for, whether they’re here for a routine checkup or a more complex procedure.

Advanced Technology: We use the latest advancements in dental technology, from digital X-rays and 3D imaging to laser treatments and state-of-the-art sterilization techniques. This allows us to provide faster, more precise, and less invasive treatments with minimal discomfort for our patients.

Comprehensive Services: We offer a full range of dental services, from preventive care and general dentistry to cosmetic dentistry and restorative procedures. Whether it’s a routine cleaning or a smile makeover, we provide everything under one roof, ensuring convenience for our patients.

Focus on Comfort: We understand that many patients feel anxious about visiting the dentist. That’s why we’ve designed our office to feel like a relaxing retreat rather than a clinical space. With soothing ambiance, gentle treatments, and options for sedation when needed, we strive to make every visit as stress-free as possible.

Personal Relationships: Our team works hard to build long-term relationships with our patients. We know that dental care is not just about the treatment itself but about fostering trust and understanding. We aim to be a resource for our patients, offering them guidance on oral health and wellness for the long run.

Community Engagement: We are deeply committed to giving back to the community that has supported us. Whether through local events, educational programs, or charitable initiatives, we believe in making a positive impact beyond our patients’ dental health.

How has being a member of the Chamber of Commerce benefited your business?

Although our dental practice is still in the process of opening, we’ve already recognized the tremendous value of being a member of the Chamber of Commerce. Even at this early stage, our membership has provided several key benefits that we know will help us as we grow and integrate into the community:

Building Local Connections: One of the primary benefits of joining the Chamber is the opportunity to connect with other local businesses. Even before opening, we’ve been able to network with fellow Chamber members, learn about local business trends, and begin establishing relationships that will be valuable in the future. These connections will help us create partnerships and referral networks once we open our doors.

Increased Visibility: The Chamber of Commerce offers great visibility for new businesses. As a new dental practice, it’s important to make a positive first impression, and being listed as a Chamber member helps us gain exposure in the local community. Additionally, the Chamber’s events and programs allow us to introduce our services to a wider audience, which is vital for growing our patient base.

Community Integration: One of the biggest reasons I joined the Chamber is the ability to engage with the local community. The Chamber’s events, sponsorships, and charitable initiatives provide us with avenues to get involved and give back to the community. This aligns with our core value of being a community-focused practice and will help us build trust and relationships with potential patients.

Educational Resources: The Chamber offers valuable resources, such as workshops, seminars, and informational sessions on topics like marketing, business management, and local regulations. These resources will help us navigate the challenges of opening and running a business and ensure that we’re staying up-to-date with best practices in the dental industry and beyond.

Advocacy and Support: The Chamber is a strong advocate for local businesses, and as a member, we benefit from the collective voice of the organization. Whether it's staying informed about changes in local policy, learning about new opportunities for small businesses, or receiving advice on issues that affect our practice, the Chamber provides the support we need as we begin this new venture.

In summary, even before we open our doors, the Chamber of Commerce has already proven to be an invaluable resource for networking, community engagement, and business development. We’re excited to continue building relationships with fellow members and contribute to the local community as our practice grows.

In what ways do you engage with the local community?

At our dental practice, we believe that building strong relationships with the community is just as important as providing excellent dental care. We are committed to being a positive and active part of the local area, and here are some of the key ways we engage with our community:

Charitable Giving and Volunteerism: Giving back to those in need is a core value of our practice. We participate in charitable events, donate to local organizations, and provide free dental services through programs like "Smile for Special Needs" or "Serve Day". Whether it's offering free dental checkups to underserved populations or sponsoring local causes, we strive to make a meaningful difference.

Sponsorship of Local Events: We are proud to support local events and initiatives, including youth sports teams, school fundraisers, and community health fairs. Sponsoring these events not only helps us contribute to the community, but also helps raise awareness about our practice in a positive and impactful way.

Social Media and Online Engagement: Through our social media platforms, we engage with the community by sharing oral health tips, promoting local events, and highlighting the achievements of community members. 

By staying involved in these activities, we aim to strengthen our ties with the community, raise awareness about the importance of dental care, and create positive impacts that extend far beyond our practice.

What advice would you give to new business owners considering joining the Chamber?

As a new business owner, joining the Chamber of Commerce can be an incredibly valuable investment in the growth and success of your business. Here are a few pieces of advice to consider when deciding whether to join:

Leverage Networking Opportunities: The Chamber is a great place to connect with other local business owners, potential partners, and customers. Attend events, mixers, and networking functions to build relationships that could lead to new opportunities. Whether it's collaborating on initiatives or simply exchanging ideas, the connections you make can be invaluable.

Get Involved: Simply becoming a member isn’t enough—actively participating in Chamber events, committees, and local initiatives is what truly makes the difference. The more involved you are, the more visible your business will become in the community. This can help you build trust, gain referrals, and establish yourself as a dedicated and engaged member of the local business community.

Take Advantage of Resources: Chambers often offer various resources to help businesses thrive, from business development workshops to marketing tools and legal support. As a new business, these resources can help you navigate challenges, improve your operations, and stay up-to-date on local regulations.

Build Credibility: Being a member of the Chamber gives your business a level of credibility and trust within the community. It shows that you’re committed to being a responsible business that cares about the community’s success. Customers are more likely to trust and support businesses that are members of reputable organizations like the Chamber.

Advocate for Your Business: Chambers often work as advocates for local businesses, helping to shape policies that benefit the business community. By joining, you gain a voice in local issues that may impact your business. It’s a great way to stay informed and have an influence on decisions that affect your industry.

In short, joining the Chamber of Commerce is an excellent way to increase visibility, build relationships, and gain access to resources that can help you grow and succeed in your new business. I highly recommend getting involved early on to maximize the potential benefits.

What do you believe has been the key to your business's success so far?

Although our office is just about to open, we believe that the key to our future success lies in a few core principles that we’ve worked hard to establish from the very beginning:

Patient-Centered Approach: From day one, we have prioritized the needs and comfort of our patients. Our goal is to create an environment where patients feel not only well-cared-for but truly listened to. We understand that dental visits can be anxiety-inducing for some, so we aim to make every visit as stress-free and comfortable as possible.

High-Quality Care and Expertise: Our team brings a wealth of experience, and we’re committed to providing the highest standard of dental care using the latest advancements in technology and techniques. We believe that staying current with the latest dental trends and treatments is essential for ensuring the best possible outcomes for our patients.

Building Trust and Relationships: A foundation of trust is crucial to long-term success, and we are committed to building lasting relationships with our patients. We view every patient interaction as an opportunity to educate, support, and guide them on their dental journey. Through honest communication and transparency, we aim to foster trust and loyalty.

Community Involvement and Engagement: Our practice is committed to being an active member of the local community. We believe in supporting and giving back to the area that will support us, whether it’s through participating in local events, offering educational programs, or simply being a reliable and caring dental resource for families and businesses nearby.

Continuous Improvement: We are dedicated to improving and evolving as a practice. We recognize that the dental field is always advancing, and we embrace change. By continuously learning, adapting to new technologies, and refining our patient care practices, we will continue to grow and meet the needs of our community.

Though we are just starting out, these principles are what we believe will guide us toward long-term success. We are excited to begin this journey and look forward to building strong relationships with both our patients and the local community.

What challenges has your business faced and how have you overcome them?

As a new dental practice preparing to open its doors, we’ve faced a few challenges during the setup phase, but we’ve approached each one with a positive mindset and a focus on finding solutions that ensure long-term success. Some of the key challenges we’ve faced include:

Navigating the Regulatory and Licensing Process: One of the first hurdles we encountered was navigating the various regulatory requirements needed to open a dental office. From securing the necessary licenses and permits to ensuring compliance with health and safety regulations, the process can be complex and time-consuming. We overcame this challenge by partnering with legal and industry professionals who helped us understand the requirements and ensured that we were fully prepared to meet all standards before opening. 

Building the Right Team: Assembling a team of skilled, dedicated professionals is critical to the success of any dental practice. Finding the right staff who align with our patient-centered values, have the right skills, and fit into the office culture has been a challenge, especially with the high demand for experienced dental professionals. We’ve worked hard to recruit team members who share our vision and values, and we’ve invested time in creating a supportive, collaborative environment to retain top talent.

Creating a Comfortable and Efficient Office Space: Designing an office that is both patient-friendly and functional for staff has been an ongoing challenge. We wanted to create a space that feels welcoming and comfortable while also being equipped with the latest dental technology to provide the best care. Overcoming this challenge involved careful planning, working with experienced architects and designers, and being mindful of both aesthetic and practical needs to create a space that is both inviting and efficient.

Building Community Awareness: As a new business, establishing a presence in the community can take time. We’ve focused on building awareness by joining the Chamber of Commerce, connecting with local organizations, and developing a marketing strategy that highlights our commitment to patient care and community involvement. Though it takes time to establish our reputation, we’ve seen positive results from our early efforts to engage with local businesses and residents.  

Adapting to Market Conditions: The dental industry, like many other fields, is subject to changes in patient needs, technological advances, and even economic conditions. Staying flexible and adapting our services to meet these shifts is important for continued success. We’ve made sure to stay informed about industry trends, including adopting new technologies and expanding our services to address patient demands, such as offering more advanced cosmetic treatments or flexible payment options.

Though these challenges have been significant, they have also been valuable learning experiences. By remaining proactive, seeking expert guidance, and staying focused on our mission, we’ve been able to overcome these obstacles and position ourselves for success as we prepare to open our doors.

Can you tell us about a product or service you're particularly proud of?

As we prepare to open our dental practice, one service we’re particularly proud of at our dental office is our same-day treatment option. We know how busy life can get, and for many people, scheduling multiple dental appointments can be a major inconvenience. To make dental care more accessible and efficient, we’ve invested in advanced technology that allows us to offer same-day crowns, fillings, and other restorative treatments—all completed in a single visit. 

Using CEREC technology, we can design, create, and place crowns, inlays, and onlays all in one appointment. This eliminates the need for temporary restorations and multiple visits, which not only saves time but also provides a more comfortable experience for our patients. The precision and durability of these same-day restorations are on par with traditional crowns, ensuring that our patients receive high-quality, lasting results.

Additionally, we offer a state-of-the-art digital x-ray system that provides clearer images with less radiation. This technology allows us to detect issues earlier, which plays a vital role in our preventive care philosophy. We’re excited about offering this service as it enhances the accuracy and efficiency of our diagnostics, while also making the experience more comfortable for our patients.

Ultimately, we are proud to offer a service that not only addresses immediate dental needs but also focuses on long-term health and wellness. By emphasizing prevention and education, we believe we can make a meaningful difference in our patients’ lives and help them maintain healthy, beautiful smiles for years to come.

We are committed to educating our patients about the importance of preventive care, such as regular cleanings, oral health screenings, and personalized hygiene plans tailored to each individual’s needs. By focusing on prevention, we help our patients avoid more serious dental issues down the road, such as cavities, gum disease, and other oral health problems, ultimately saving them time, money, and discomfort.

How do you stay ahead in a competitive market?

In the competitive dental market, staying ahead requires a combination of innovation, exceptional patient care, and community engagement. At our dental office, we focus on the following key strategies to ensure we provide the best possible experience for our patients:

Embracing Cutting-Edge Technology: One of the ways we stay ahead is by adopting the latest dental technologies. For example, we offer same-day treatments using CEREC technology, allowing us to create crowns, fillings, and other restorations in a single visit. Staying up-to-date with the latest equipment and techniques helps us provide faster, more efficient care, setting us apart from other practices that may not have access to these advancements.

Personalized Care: We understand that each patient is unique, and we take a personalized approach to every treatment plan. By taking the time to listen to our patients’ needs and concerns, we can offer tailored solutions that address their specific dental health goals. 

Comprehensive Services: To stand out, we offer a wide range of services that cater to every aspect of dental health—from preventive care and general dentistry to cosmetic and surgical treatments. By being a one-stop shop for all of our patients' dental needs, we create a convenience factor that encourages patients to return and refer others to our practice.

Focus on Patient Experience: We believe that a great patient experience is just as important as high-quality care. From the moment patients walk into our office, they are greeted with a welcoming and comfortable environment. Our team is committed to making every visit as pleasant and stress-free as possible. This focus on patient comfort and exceptional service helps us build loyalty and stand out in a crowded marketplace.

Community Engagement: Being active in the local community helps us stay connected and build relationships with potential patients. We participate in local events, collaborate with other businesses, and offer educational seminars on oral health. This community involvement not only helps us establish a strong local presence but also builds trust and credibility with those we serve.

Ongoing Education and Training: The dental field is constantly evolving, and we stay ahead by continually investing in education and training for our team. Whether it's learning about new treatment techniques, attending conferences, or exploring the latest trends in patient care, we ensure that our staff is always equipped with the knowledge and skills to provide the best care possible.

By focusing on these areas—technology, personalized care, a wide range of services, patient experience, community involvement, and ongoing education—we ensure that our practice not only stands out in the competitive market but also provides lasting value to our patients.

What does excellent customer service mean to you?

At our dental office, excellent customer service means creating a welcoming, comfortable, and caring experience for every patient, from the moment they walk through our doors to the moment they leave. It’s about going above and beyond to meet our patients' needs, ensuring their comfort, and making them feel valued every step of the way. For us, excellent customer service is about much more than just providing dental care—it’s about building lasting relationships based on trust, respect, and exceptional service. Here’s what that looks like:

Personalized Care and Attention: Every patient is unique, and we believe in offering personalized care tailored to each individual's needs. Whether it’s taking the time to thoroughly explain treatment options, listening to patient concerns, or offering solutions that fit their lifestyle, we ensure every patient feels heard and understood. 

Creating a Comfortable Environment: We understand that many people feel anxious about dental visits, so we focus on making our office a place where patients feel at ease. From a warm, welcoming atmosphere to a friendly team that takes the time to explain procedures, we work hard to ensure that our patients feel comfortable and relaxed during their visit. We strive to make each interaction a positive experience, from the front desk to the treatment chair.

Efficiency: We know that time is precious, so we are committed to respecting our patients' schedules by offering same-day treatments and efficient care. By leveraging technology like CEREC for same-day crowns, we reduce wait times and ensure that patients can get the care they need in one visit—without unnecessary delays. We aim to make dental care convenient and efficient without sacrificing quality.

Transparency: Excellent customer service means making sure our patients are fully informed about their treatment options, costs, and what to expect during their visit. We believe in being transparent and educating our patients so they can make informed decisions about their dental health. 

Follow-Up and Continued Care: Customer service doesn’t end when the patient leaves the office. We follow up with our patients after their visits to ensure they’re comfortable and satisfied with their treatment. Whether it’s checking in after a procedure or reminding patients of their upcoming appointments, we take proactive steps to show our patients that we care about their long-term health and well-being.

A Friendly, Compassionate Team: Our staff is the heart of our customer service, and we pride ourselves on having a compassionate, friendly team that truly cares about our patients. From the front office staff to our dental hygienists and assistants, every team member is committed to providing outstanding service with a smile. We believe that a kind and supportive attitude goes a long way in creating positive experiences for our patients.

In summary, excellent customer service to us means providing personalized, compassionate, and efficient care that goes beyond just treating dental issues—it’s about creating a positive, trusting relationship with every patient and ensuring that they leave feeling confident in their care and appreciated as individuals.

What has been the most memorable customer interaction you’ve had?

One of the most memorable customer interactions I’ve had occurred when a patient came to us with a significant dental issue that had been affecting her confidence and quality of life for years. She had avoided seeing a dentist for a long time due to anxiety and shame, which is not uncommon, but over time, the state of her teeth had impacted her ability to smile freely and affected her self-esteem.

During our first consultation, we took the time to listen to her concerns and fears, ensuring she felt comfortable and understood. We explained her treatment options, focusing on how we could not only improve her dental health but also help restore her confidence and overall well-being. We discussed a comprehensive treatment plan that included both restorative and cosmetic procedures. What made this interaction particularly memorable wasn’t just the dental work itself, but the emotional journey we took with her.

After several appointments and treatment sessions, the transformation was incredible—not just in her smile, but in her entire demeanor. She came in for her final visit, a routine follow-up, and I’ll never forget the moment when she looked at herself in the mirror and just started crying, overwhelmed with emotion. She was so grateful, not just for the improvements to her teeth but for the way it had impacted her life—she felt like she could smile again without hesitation.

What stood out to me the most in this interaction was how much more than just dental care was involved. It wasn’t just about fixing teeth—it was about restoring confidence, relieving anxiety, and making a positive, lasting impact on a patient’s life. Moments like these remind me why I went into dentistry in the first place: to help people feel better, both physically and emotionally.

It was an incredibly rewarding experience to see how our care truly made a difference, and it reinforced my commitment to providing compassionate, patient-centered care in everything we do.

What’s the most rewarding part of running your business?

The most rewarding part of running our dental practice is knowing that we’re making a tangible difference in the lives of our patients. Every day, we have the opportunity to help people improve not only their oral health but also their confidence and overall well-being. Whether it’s restoring a patient’s smile with a same-day crown, alleviating pain through emergency care, or simply providing education on how to prevent future dental issues, the impact we make goes beyond just fixing teeth. It’s about creating lasting, positive changes in people’s lives.

There’s also immense satisfaction in seeing patients who may have been anxious or afraid of dental visits become comfortable and confident in our care. Building trust with our patients and seeing them return for regular check-ups or even refer their family and friends is a rewarding testament to the quality of care and relationships we’ve built.

Additionally, the opportunity to be involved in the community and give back is incredibly fulfilling. Through local outreach and education, we not only provide dental care but also raise awareness about the importance of good oral health. Knowing that we’re part of a larger effort to improve the health and quality of life for those around us is something that gives our work meaning beyond just the office.

Finally, watching my team grow and thrive has been a highlight of running the business. Creating a positive, collaborative environment where every team member feels valued and empowered to provide excellent care has been deeply rewarding. The shared commitment to delivering exceptional patient service and care is something that I’m truly proud of.

How has your business changed your life personally?

Starting my own dental practice has truly been a life-changing experience, both professionally and personally. On a personal level, it has given me a deeper sense of purpose and fulfillment. As a dentist, my mission has always been to make a positive impact on people's lives by helping them achieve better oral health and confidence. Now, as a practice owner, I have the unique opportunity to shape the culture and philosophy of the practice, ensuring that every patient receives not only excellent care but also a compassionate, personalized experience.

Opening my own office has pushed me to grow in ways I never anticipated. It’s taught me to be more resilient, adaptable, and resourceful. While the process of starting a business comes with its challenges—learning about operations, managing finances, and overseeing a team—these experiences have strengthened my problem-solving skills and leadership abilities. I’m learning how to balance the technical aspects of dentistry with the demands of being a business owner, and this balance has made me more confident in my ability to lead and build something meaningful.

On a personal level, I’ve gained a greater appreciation for the connections I can make with both my patients and my team. Every day, I get to meet new people, hear their stories, and help them improve their lives through dental care. It’s a reminder of why I chose this career in the first place—to have a positive impact on others. And having my own practice has allowed me to cultivate an environment where my team can grow, thrive, and provide the best care possible, which has been incredibly rewarding.

Finally, starting my own business has also given me a renewed sense of responsibility and connection to the community. I feel a strong desire to give back—whether it’s through offering education on oral health, participating in local events, or providing charitable care to those in need. This sense of community involvement has enriched my life, and I’m excited to see how my practice can contribute to the well-being of the people around me.

In short, opening my own dental practice has pushed me to grow in ways that extend far beyond the technical aspects of dentistry. It’s transformed my approach to leadership, reinforced my commitment to patient care, and deepened my connection to the community. It’s truly been one of the most rewarding and fulfilling experiences of my life.

Who has been your biggest mentor or source of inspiration throughout your business journey?

Throughout my journey of becoming a dentist and opening my own practice, I’ve been fortunate to have had several mentors who have played a significant role in shaping both my professional path and my approach to business. However, the biggest source of inspiration has been my mother, who was a business owner. She taught me early on the importance of hard work, empathy, and service—not just as a dentist, but as a business owner committed to helping others.

Beyond my mother, I’ve been fortunate to have mentors in the dental field who have guided me through the complexities of practice ownership. Some of these mentors are colleagues and former professors who’ve shared invaluable advice on managing a team, navigating the business side of dentistry, and continuously improving the patient experience. Their insights have helped me make informed decisions, both in terms of clinical care and in creating a strong, thriving practice.

In addition to personal mentors, I also draw inspiration from the many patients I’ve had the privilege to work with over the years. Their stories, their challenges, and their trust in my care inspire me to constantly strive to be better, both as a dentist and as a business owner. Every patient interaction is a reminder of why I chose this profession in the first place—to have a meaningful, positive impact on people's lives.

In summary, my biggest mentors and sources of inspiration have come from a combination of personal influences, professional mentors, and the patients I serve. They’ve all played a role in shaping my approach to dentistry and business, reminding me that success isn’t just about building a practice, but about building relationships, offering exceptional care, and always keeping the needs of others at the forefront of everything I do.

What’s the best piece of advice you’ve ever received as a business owner?

The best piece of advice I’ve ever received as a business owner is, “Always put your patients first, and the rest will follow.”

When you’re starting your own practice, it’s easy to get caught up in the logistics of running a business—managing finances, handling marketing, and overseeing operations. While all of these aspects are important, this advice reminded me that the heart of a successful practice is the relationships you build with your patients. If you prioritize their needs, listen to their concerns, and provide them with exceptional care, they’ll not only become loyal patients, but they’ll also help spread the word about your practice.

This advice has shaped how I’ve built my practice from the ground up. From day one, I’ve focused on creating a warm, welcoming environment where patients feel heard and valued. We aim to provide a high level of personalized care, offering treatments like same-day crowns and cutting-edge technology that make dental visits more efficient and comfortable. When patients feel well taken care of, they’re more likely to return for regular care and refer their friends and family—helping the business grow organically.

This approach has also influenced how I’ve built relationships with my team. By fostering a supportive and patient-focused environment, I’ve been able to create a practice culture where everyone feels invested in the success of the practice. Whether it’s the front desk staff or dental assistants, the focus is always on providing the best experience for our patients.

Ultimately, this advice has reminded me that running a successful business isn’t just about the numbers or the marketing; it’s about creating a positive impact on people’s lives. When your patients are happy and well cared for, everything else—growth, success, and reputation—follows naturally.

Connect: The Dental Office of Katy