Member Spotlight: Patsy McGirl, Patsy's Pet Market

Patsy encourages new members to actively engage with the Chamber by attending events, networking, and supporting fellow local businesses.

Keys to Success:

Building strong relationships and fostering a loyal customer base through exceptional service and community engagement have been instrumental to Patsy's success.

Overcoming Challenges:

Navigating the challenges of the COVID-19 pandemic has been a testament to Patsy's resilience and dedication to her business and community.

Product Highlight:

Patsy takes pride in curating a selection of high-quality chews, foods, and treats, ensuring that every product meets her standards for nutrition and value.

Staying Ahead:

Patsy stays ahead by prioritizing customer relationships, continuous product education, and securing competitive pricing.About Patsy's Pet Market:

Patsy's Pet Market is a beloved Katy institution celebrating 10 years of dedicated service to the community. With 28 years of experience in the pet industry, owner Patsy McGirl brought her passion for strengthening the human-animal bond to Katy, offering a comprehensive selection of pet foods, treats, toys, chews, and expert advice on nutrition and behavior. Patsy's also provides top-notch boarding, training, and grooming services.

Vision and Inspiration:

Patsy's vision has always been to create a community resource for pet owners, fostering connections and providing guidance on all aspects of pet care. Her journey has been marked by serendipitous encounters with renowned dog trainers, industry leaders, and countless pet lovers, all contributing to her wealth of knowledge and passion for the industry.

Setting Her Apart:

Patsy's Pet Market distinguishes itself through its focus on building trust and fostering genuine relationships with customers and their furry companions. Patsy's expertise in animal behavior, honed through years of experience and collaboration with experts like Cesar Millan, allows her to offer valuable guidance through services like her monthly Walking Clinics. Her commitment to providing high-quality products at the best prices ensures there's something for every pet and budget. Furthermore, Patsy's dedication to community involvement shines through her support of local rescue groups, schools, and animal shelters.

Benefits of Chamber Membership:

Patsy actively promotes her Chamber membership to customers, reinforcing her commitment to the Katy community. She values the connections made at Chamber events and leverages the network for her business needs, emphasizing the importance of shopping local.

Community Engagement:

Patsy's Pet Market is deeply ingrained in the Katy community. They sponsor FFA students, organize food and supply drives for the Fort Bend County Animal Control, donate to local shelters, host job skills training for Mayde Creek High School's special needs program, and contribute to organizations like the Ballard House and the YMCA. They even sponsor the food and supplies for Her Well's Pet Therapy dog, Teddy!

Excellent Customer Service:

Patsy believes excellent customer service is built on trust and genuine connection. She empowers her team to build relationships and provide knowledgeable advice, ensuring customers feel heard and valued.

Memorable Interactions:

Patsy cherishes the long-term relationships she builds with customers, witnessing their families grow and sharing in the joys and sorrows of pet ownership.

Rewards of Ownership:

Connecting with customers, both two-legged and four-legged, is the most rewarding part of running Patsy's Pet Market.

Personal Impact:

Owning Patsy's Pet Market has provided Patsy with opportunities for personal and professional growth, allowing her to share her knowledge, instill strong values in her team, and make a positive impact on the community.

Mentorship and Inspiration:

Renowned dog trainer Cesar Millan has been a significant source of inspiration for Patsy, shaping her approach to animal behavior and business philosophy.

Best Advice Received:

Patsy lives by the Cajun concept of "lagniappe," which means "a little something extra." This philosophy guides her approach to business and customer service, always striving to exceed expectations.