Member Spotlight: Russell Douglas, Gatsby Glass

About Gatsby Glass:

Gatsby Glass is a Katy-based franchise specializing in custom glass and glazing services for both residential and commercial clients. Since opening its doors on February 19, 2024, Gatsby Glass has been committed to providing high-quality materials, exceptional customer service, and a satisfaction guarantee.

Vision and Inspiration:

Owner Russell Douglas was driven to start Gatsby Glass to bring top-tier custom glass services to the Katy community while enhancing home values through superior craftsmanship and materials.

Community Engagement:

Gatsby Glass actively engages with the local community by:

• Understanding the needs and challenges within the community
• Attending charitable events
• Connecting with other small business owners
  
  

Advice for New Members:

Russell encourages new business owners to be present and actively network within the Chamber to maximize the benefits of membership.

Keys to Success:

Strategic partnerships and building trust have been essential to Gatsby Glass's early success.

Overcoming Challenges:

Navigating economic slowdowns has been a key challenge, but Gatsby Glass has persevered through these headwinds.

Product Highlight:

Russell takes particular pride in their customizable shower designs, including ADA-compliant options.

Staying Ahead:

Patience, timing, and building community trust are crucial for staying competitive in the custom glass market.

Excellent Customer Service:

Gatsby Glass defines excellent customer service as exceeding customer expectations and fostering trust.

Memorable Interaction:

Russell recalls a heartwarming experience where they gifted glasswork to a customer on a fixed income who couldn't afford a small project.

Rewards of Ownership:

Bringing joy to customers and building lasting relationships are the most rewarding aspects of running Gatsby Glass.

Personal Impact:

Owning Gatsby Glass has instilled a sense of humility and gratitude in Russell.

Mentorship and Inspiration:

Russell's partner and son have been his biggest sources of inspiration and support.

Best Advice Received:

Early on, Russell was advised to view himself as an investor rather than a business owner, emphasizing the long-term commitment required for success.

Connect with Gatsby Glass:

• Email: rdouglas@gatsbyglass.com
• Phone: 703-869-4368