Member Spotlight: Teri Dunn, BoxDrop Mattress and Furniture Katy
A Heart for the Community and a knack for Deals
Meet Teri Dunn, owner of BoxDrop Mattress and Furniture Katy, a clearance center offering mattresses and furniture at 50-80% below retail prices. A former Katy ISD teacher, Teri's passion for helping families and her dedication to the community shine through in her business.
Inspired by Family
Teri's journey into entrepreneurship was sparked by her desire to create a job opportunity for her daughter, Abby, who has Down Syndrome. Starting with mattresses and expanding to include sofas and sectionals, Teri's vision continues to grow as she plans to introduce bedroom sets in the future.
Setting BoxDrop Apart
BoxDrop's commitment to keeping overhead low and operations simple allows them to offer unbeatable deals. As a family-owned business, they prioritize customer connections and strive to create a stress-free shopping experience.
Engaging with the Community
Teri actively participates in local events, sponsors community initiatives, and advertises in the Chamber map. Her involvement with the Katy Heritage Society, Katy High School football team, and the Katy Fire Department showcases her dedication to giving back.
Overcoming Challenges
Despite facing competition from online and big-box stores, Teri's focus on community engagement and personal connections has enabled her to thrive. Her reputation as a trusted source for affordable, high-quality mattresses and furniture has been instrumental in her success.
Customer Service Excellence
For Teri, excellent customer service means providing great deals, ensuring a stress-free shopping experience, and fostering relationships that lead to referrals and repeat customers.
Memorable Moments
Teri cherishes the interactions with customers who share memories of her building's rich history, which once housed a Rexall Drug store. These connections highlight the deep roots BoxDrop has in the Katy community.
Advice for New Business Owners
Teri encourages new business owners to actively participate in Chamber events, network with fellow entrepreneurs, and share their unique stories with customers.
Key to Success
Teri attributes her success to her genuine desire to help customers save money, her down-to-earth approach, and her strong community ties.
Inspiration and Mentorship
Teri's family, especially her daughter Abby, serve as her constant source of inspiration. She values the advice to connect with customers on a personal level and prioritize their buying experience.
A Rewarding Journey
Running BoxDrop has allowed Teri to become an integral part of the Katy community and make a difference in the lives of her customers. Her passion for helping others and her commitment to providing affordable home furnishings make her a valued member of the Chamber of Commerce.